Posts tagged “Patient Care”

The Vital Role of Our Dental Treatment Coordinators at Dental Studio

At Dental Studio, our team thrives on the expertise and dedication of our Dental Treatment Coordinators – the unsung heroes ensuring a seamless journey for both our patients and dental team.

These invaluable team members act as the crucial link between our patients and dental professionals, guiding individuals through their treatment journey with care and expertise.

What Does a Treatment Coordinator Do?

  1. Personalised Patient Guidance:

Our Dental Treatment Coordinators are committed to understanding each patient’s unique needs and concerns. They provide personalised guidance, ensuring clarity and comfort at every step of the treatment process.

  • Treatment Planning Assistance:

Navigating dental treatment plans can be overwhelming. Our coordinators simplify this process by breaking down complex procedures, collaborating closely with Dr. Usha Ramjas and Dr. Neresh Behari, answering questions, and creating comprehensive, tailored treatment plans.

  • Financial Coordination:

Understanding the financial aspects of dental care is essential. Our coordinators assist in navigating this area, outlining costs, and exploring financing options, empowering patients to make informed decisions.

  • Scheduling and Follow-Up:

Efficient scheduling is key to successful treatment. Our coordinators manage appointments, ensuring optimal coordination between different procedures and follow-ups, guaranteeing a smooth and timely progression through the treatment plan.

  • Communication Hub:

Effective communication is the cornerstone of exceptional dental care. Coordinators serve as central points of contact, fostering open communication between patients and the dental team, ensuring quick resolution of any questions or concerns.

Why is the Treatment Coordinator Vital?

In essence, the Treatment Coordinator is the linchpin holding our patient-centred approach together. By streamlining the treatment process, addressing concerns, and providing support, they significantly contribute to our mission of delivering top-notch dental care with a human touch.

Our commitment to your oral health extends beyond the dentist’s chair, and our Treatment Coordinators exemplify this commitment in action. We are excited about the positive impact they bring to our practice and the enhanced experience they provide for our valued patients.

Connect with us on social media for more updates and insights into our commitment to your dental needs and desires. We look forward to being part of your smile journey at Dental Studio!

Our lovely Dental Treatment Coordinator, Cerys, in action!

#DentalStudio #PatientCare #OralHealth #DentalTreatmentCoordinator #SmileWithDentalStudio #DentistWaterlooville #DentistHampshire #DentistChichester #DentalTeam #DrUshaRamjas #DrNereshBehari #InvisalignProvider #TopInvisalignProvider

‘The Road from Karachi’

Introduction

We wanted to introduce you to our wonderful patient, Nadia and her current mission which is simply fantastic.  

Nadia visited Dr Usha Ramjas at Dental Studio recently, telling us all about her mission and project, including the background story to the cookbook that her mother and father created in the1980s, when they came to the UK where they ran a successful Indian cookery school in Portsmouth. 

Nadia and her mother, Khalida.

Please check out Nadia’s website at www.theroadfromkarachi.com and read all about this heartfelt mission.  We are sure you will be as touched as us and want to support, as well as improve your culinary skills along the way.

The Project

The project is to install 100 water pumps in 300 days! This will greatly help those in need with a clean water supply in India, Africa, and Pakistan. As well as supplying water directly to a school in Kenya.

Dr Usha Ramjas has already committed to sponsoring a pump which will be placed in India. Dental Studio will also be supporting with a donation box on site and encouraging our lovely patients and visitors to support Nadia too.

I have already purchased the cookbook for my husband [Chef in the making], which is an excellent Christmas present for both him and I. Of course, I will be his sous and tasting chef.

Nadia, On behalf of Dr Usha Ramjas and the whole team here at Dental Studio, we wish you every success. We are proud to support you. I will certainly let you know how the cooking goes!

Warmest regards

Barbara

Further Information

Please find below the link for Waterstones book page:

https://www.waterstones.com/book/the-road-from-karachi/khalida-perween-arab/nadia-huma-arab/9781800495388

Nadia’s story and project has been  featured on:

BBC South today

BBC Solent radio

BBC Breakfast

Express FM

Victory Radio

Waterstones.com

Beautiful South Magazine

1. Our recent CQC inspection – A Practice Manager’s perspective!

Last week we had our second CQC inspection for Dental Studio, our first for the Chichester practice, with the sole purpose focusing on how we care for our patients.

On the surface, this seems relatively simple – providing quality care ethically in a safe surrounding with a qualified team – but as with everything nowdays, this involves a mountain of paperwork, policies, procedures and certificates to demonstrate compliance!

However, one point of discussion that is raised with each and every discussion about CQC and the inspections is this – should the care that we provide be about the paperwork? Or should it be about what we are actually doing? HOW are we providing this exceptional care?

So here it is – what can you, the patient, expect from us regarding the care of your oral health?

  • We provide you with treatment that you both need and want, performed with uncompromising quality
  • We provide you with comprehensive information in many formats – ask us for leaflets and information sheets or we can show you videos on one of our TV screens. Alternatively, ask for the I-Pad on reception and take a look at our website which should give you all the answers you need.

 

  • We promise to take the time with you to make sure that you are making the right choice for you, making sure you are aware of ALL the options available to you. We encourage you to speak with family members before making decisions.

 

  • We promise to focus on our education and development, to ensure that we are the performing the latest, pain free treatments ensuring that you are in the best hands

 

  • We will use the best quality materials to ensure you get the perfect results from any treatment

 

  • We will perform regular surveys to get views from our patients, and we will learn and improve from what people have to say
  • Lastly we promise to welcome you to our family, treat you with the respect that you deserve, and to put your health, and your preferences, FIRST. No compromise!!

We wanted to end with some of the comments that our fantastic patients had told the CQC inspector during our inspection –

“They are interested in you as a person, not just a mouth”

“I feel confident walking in the door. They are caring and professional”

“They offered me options…They gave me all the information I needed”

“They have a really caring attitude”

If you would like to see a copy of the report, it will shortly be available at the CQC website – http://www.cqc.org.uk