May 29th, 2020
To our dearest patients,
First of all, we very much hope this communication finds you all in good health, and we sincerely hope that this terrible virus has not affected your families or friends on a personal level.
As you may now be aware, the Chief Dental Officer has announced that dental practices will now be allowed to begin the phased process of reopening for emergency care from Monday 8th June 2020. (This was the first time the dental profession heard the news too!)
Whilst this is indeed exciting news for all of us, we do recognise that we still need to ensure that the wellbeing of our patients and colleagues is our top priority. As a result Dental Studio will only reopen when we are satisfied that we have all of the necessary processes and personal equipment in place to guarantee your health and safety. Obtaining PPE has been a particular challenge, as you may be aware there is a national shortage and having the correct PPE in place is essential for reopening.
We are working hard on this and anticipate being able to give you more detail on our reopening date in the coming days, but for now we would like to fully reassure you that whenever we do reopen, we will do so putting your – and our – welfare at the forefront of everything we do.
The practices will almost certainly look and feel a bit different when we do reopen and we will be taking very significant additional precautions in the way we conduct appointments. Our staff may need to use additional PPE for some time, and you, our valued patients may be asked to help us during this process. We will provide more details in due course. The aim will be to provide the same personal and excellent service that you have come to expect of our team.
Just a reminder that for now that we are still on the end of the telephone and on e-mail if you would like to discuss anything. Just call the practice number as normal. Please follow us on Facebook and Instagram to keep updated.
With our sincerest best wishes for your continued good health during hopefully this last period of uncertainty.
Usha, Neresh and the Dental Studio team
April 27th, 2020
To our dear patients, colleagues and friends
We wanted to take the opportunity to not only update you but also to thank everyone, patients, staff and colleagues for all the kind words and thoughts we have received since this all began. Your support has been incredible, and we cannot begin to thank everyone enough, we hope you all continue to stay safe and well and that those of you facing similar business and financial challenges also come through the other side.
It has been over 16 years since we started our business and we have dealt with many tough challenges, but this global crisis is truly unprecedented. We have been astounded at how people have pulled together during this time, and we cannot wait until we open our doors again and can warmly welcome you all back and continue to deliver our services to you.
Seeing our amazing NHS and key workers continue through this crisis has also been inspirational. Some of you reading this message are indeed those amazing people and to you we want to say a huge heartfelt THANK YOU on behalf of the Dental Studio family you really do make the UK proud.
We want to remind and assure you all that we are still here for you albeit it over the phone should you have any dental emergency or need advice. We are all continually keeping abreast of the latest industry and government COVID 19 advice relating to dentistry and as soon as we are able to open safely for business, we will. Our management team are discussing and taking into consideration all possibilities for the future and how we will manage going forward to help us prepare for reopening and effective management of our appointment book to accommodate you.
We are not sure if things will ever be the same again, but we do know that we are in this together and will pull through to see better times once more.
In the meantime, we hope you and yours stay safe and well.
With warmest regards
Usha and Neresh
March 12th, 2020
With COVID-19 developing in so many countries around the world, our commitment is always to adhere to the strictest of Public Health England advice, and the protocols advised by local and international authorities.
The well-being of our patients, our associates and our staff is our absolute priority, and you can be assured that health and safety has our complete attention before COViD-19 even existed.
All of our team members are fully aware of the current requirements and are continuing to undertake our normal high levels of health and safety procedures to ensure that the highest possible infection control standards are maintained, throughout every aspect of our day at Dental Studio.
We will be following developments on a daily basis with intense scrutiny.
If you have travelled recently or been in contact with someone who has contracted the virus then please ensure you follow the government guidance and seek advice from NHS 111 if you have any concerns.
If you have any further questions, please contact firstname.lastname@example.org or email@example.com.
We would also like to take this opportunity to thank you for your continued support and loyalty.
We look forward to seeing you soon,
Dental Studio Team